30-Day Money-Back Guarantee
We want you to love your new storefront. If WOOHL isn’t right for you, request a refund within 30 days of your first payment and we’ll refund it in full. No jumping through hoops.
How to request a refund
Three steps, no runaround
2
Tell us your store
Include your account or store, and — optionally — what didn’t work. Feedback helps us improve, but it’s not required.
3
Get refunded
We confirm and process your refund to your original payment method, typically within 5–7 business days
Our promise
Request a refund within 30 days of your first payment on a new Professional subscription and we’ll refund it in full.
What's eligible
- Your first payment on a new Professional subscription, within 30 days of purchase.
When refunds are processed
Approved refunds are issued to your original payment method via Razorpay, typically within 5–7 business days. Timing on your statement depends on your bank or card issuer.
Cancellation vs. refund
- Cancelling stops future renewals — you keep access until the end of your current billing period. You can cancel anytime from your dashboard.
- A refund returns money already paid, under this policy.
What's not covered
- Renewals. The guarantee applies to your first payment, not to subsequent monthly renewals. Cancel before your renewal date to avoid the next charge.
- Enterprise / custom work and any bespoke development, which is governed by its own agreement.
- Requests made after 30 days.